Provisional draft — review with a lawyer before publishing.

Terms of Use

Provisional version of November 9, 2026.

1. Who we are

Ancorei (provisional name) is an internet platform for boaters to find and reserve an overnight or seasonal slip at marinas, for visiting boats, whether a wet slip (at the dock) or dry storage (in a boat storage facility). Ancorei is being incorporated: the company name, CNPJ (Brazilian corporate taxpayer ID) and address will be published on this page before any charge is enabled.

Support: contato@ancorei.com, Monday to Friday, 9 am to 5 pm.

2. What Ancorei does and does not do

Ancorei is an intermediary. It displays the marinas, slips, prices and availability provided by each marina, allows reservations and facilitates payment. Ancorei neither owns nor operates the marinas. The slip, the dock, the storage facility, the extra services (fuel, ice, washing, dockhand, ramp launching), security and on-site service are the sole responsibility of each marina.

3. Who may use it

To book or list a marina, you must be 18 or older with full legal capacity and provide truthful information. By using the platform, you accept these Terms and the Privacy Policy.

4. Boat data and status (boater)

• You declare that the boat data is accurate: name, registration with the Brazilian Navy/Harbor Master's Office, length (in feet), beam and draft.
• You declare that the vessel is in good standing with the maritime authority and that it carries insurance when the marina or the law requires it.
• Incorrect data (for example, a draft or length greater than stated) may lead to docking being refused on site, with no right to a refund beyond what is provided in the marina's cancellation policy and by law.
• You are responsible for the boat, the crew, your guests and any damage you cause to the facilities and to third parties.

5. Marina registration

• Anyone who registers a marina declares that they are responsible for it or authorized to represent it.
• The marina stays pending until verified by Ancorei and appears to boaters only after approval.
• The marina is responsible for its staff's passwords and access and answers for whatever is done with those accounts.
• The marina is responsible for the accuracy of the dock map, the length, beam and draft limits of each slip, the rates, packages, services, photos and cancellation policy, and for keeping them up to date.
• The marina authorizes Ancorei to display the name, photos and details of its listing on the platform.

6. Reservations

• The reservation is confirmed when payment is approved and you receive the receipt by email.
• The marina can offer only the slips that match the boat measurements provided.
• The dockhand checks the reservation QR on arrival. Bring a photo ID and the boat's documents.
• In case of bad weather, a Harbor Master's Office restriction or force majeure, the law and the marina's policy apply. Date changes depend on availability and on the marina's policy.

Real payments through the platform are not yet enabled. These terms will apply once they are enabled.

7. Prices, fees and payment

The price of the slip and of services is set by each marina, in reais (R$). A 5% service fee is added for the boater, shown before payment. Pix, card and boleto (bank slip) are accepted, processed by a payment intermediary (for example, Mercado Pago), not yet engaged. Ancorei does not store card data. The intermediary may apply its own rules and deadlines.

8. Terms for marinas

Registration has no sign-up fee or monthly fee. Ancorei charges an 8% commission on the amount sold through the platform. The payout to the marina is made after the service is provided, within the deadlines shown in the dashboard and according to the payment intermediary. Changes to these terms will be announced by email in advance.

9. Cancellation and withdrawal

Each marina states its cancellation policy before payment. That policy does not reduce your rights as a consumer.

For purchases made away from the commercial premises (online), you may withdraw within 7 calendar days, counted from the booking or receipt of the confirmation, without giving a reason, under art. 49 of the Código de Defesa do Consumidor (Brazilian Consumer Protection Code; Lei 8.078/1990). Because the service has a set date, the refund also follows the marina's cancellation policy and the applicable legal rules; when the date of use is near, not the full amount may be returned if the law allows a proportional retention for the service already used or for the slip reserved. The service fee will be handled in accordance with the law.

Request it through the withdrawal and cancellation form, no account needed.

10. E-commerce

In accordance with Decreto 7.962/2013 (Brazilian e-commerce decree), Ancorei clearly provides the supplier's details, the features and total price of the purchase (including fees), the payment and cancellation terms, and offers easy customer service through the email address above. We confirm receipt of the order by email.

11. Prohibited uses

It is prohibited to provide false data, use the platform for unlawful purposes, book in order to resell, copy content automatically, attempt to access third-party accounts or impair the operation of the service. Ancorei may suspend accounts that breach these Terms.

12. Availability

We work to keep the platform online, but interruptions may occur due to maintenance or external causes. If an error prevents a reservation that has already been paid for, we will help resolve it in accordance with these Terms and the law.

13. Liability

Ancorei is responsible for the operation of the platform. The marina is responsible for the slip and for the services it provides. Nothing in these Terms limits the consumer rights provided for in the Código de Defesa do Consumidor (Brazilian Consumer Protection Code). Boating is a risk activity: sea conditions, weather and command decisions are the responsibility of the vessel's captain.

14. Intellectual property

The Ancorei brand, design and software belong to their owners and may not be used without authorization.

15. Marco Civil da Internet (Brazilian Internet Civil Rights Framework) and records

In compliance with the Marco Civil da Internet (Brazilian Internet Civil Rights Framework; Lei 12.965/2014), we keep application access records for the legal period, in a controlled and confidential environment, and they will be provided only by court order or in the cases provided by law.

16. Changes

We may update these Terms. We will publish the new version with its date. Reservations already confirmed follow the terms accepted at the time of booking.

17. Governing law and complaints

The laws of the Federative Republic of Brazil apply. Consumers may file complaints with Ancorei, with consumer protection agencies (Procon and consumidor.gov.br) and in the courts of their place of residence.